Saturday, July 21, 2012

Internet Pharmacies 101




            In today’s economic climate, everyone is searching for a great deal.  The internet has created a marketplace where products are readily available, and because of the multitude of websites offering veterinary products, a client can usually find a pretty decent price for their flea, tick, and heartworm prevention.  However, many of these products are intended for sale only to veterinarians, so purchasing them from an online retailer can be fraught with risk. 

            Manufacturers generally have policies limiting the “distribution of…products only to licensed veterinarians.  Therefore, unauthorized sources of (these) products, including many Internet retailers, do not purchase (these) products from authorized distributors” (elancopet.com).  This means that, when an Internet retailer obtains this product, it is not subject to storage and handling guidelines as it would if purchased through a veterinarian.   They may have been warehoused in unregulated storage facilities for extended periods of time at temperatures not recommended by the manufacturer and could alter the product’s effectiveness.  These products come from unethical veterinarians or foreign sources.  The risk of using foreign-labeled or –produced medications is that their safety, efficiency and purity are not under FDA or EPA regulation.  “Some of the internet sites that sell pet drugs represent legitimate, reputable pharmacies...But others are fronts for unscrupulous businesses operating against the law” (fda.gov).

The primary element missing from the online pharmacy experience is that of the veterinary professional.  When you are purchasing your product from your pet’s doctor, the veterinary staff is trained to check for client compliance in testing and dosing the animal.  “Testing is important even in dogs regularly treated with heartworm preventive products due to the occasional reports of product ineffectiveness…If the test isn’t done, a pet owner could be giving heartworm preventives to a dog that has heartworms, potentially leading to severe reactions” (fda.gov).    We will make sure the animal has been tested annually and that the client has been purchasing the product regularly.  We can also help guide you in the proper administration of the product. 

Most clients believe that they have been giving their heartworm and/or flea prevention without fail, but everyone gets busy in their lives from time to time and forgets a month (or three).  If that happens, we will be able to recognize the lapse and recommend retesting before giving a dose.  People are often surprised when we tell them that they have missed a few months of prevention.  Believe me when I tell you that this lapse happens to nearly everyone during the life of their pet.  Can anyone really say that they haven’t missed even one month of prevention for their dog in the dog’s entire average lifespan of 13 years?

            Another aspect of the product efficacy is that manufacturer’s will guarantee their product ONLY if purchased through a licensed veterinarian.  It means that should your pet develop an adverse reaction or side effect to one of these medications when treated according to the veterinarian and manufacturers’ recommendations, patients who have received these medications purchased from a veterinary hospital will find the drug companies stand behind their product completely and often give full financial backing for your pet’s testing and treatment. 

            Despite all this, we do know that price can still be a problem (although heartworm prevention by itself is generally pretty cheap).  That is why our hospital has a policy to match online pricing of products, as long as the price is not less than what we paid for it (and that should throw up red flags about where that pharmacy has obtained their product).  We also offer veterinary-exclusive manufacturer rebates and promotions. 

            Our primary goal is the safety and health of your pet, and that is why we would prefer you purchase your products through a veterinarian, who is trained to make the best recommendations for you and those you love.



“Purchasing Pet Drugs Online: Buyer Beware.”  http://www.fda.gov/downloads/ForConsumers/ConsumerUpdates/ucm115432.pdf

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